Business Communication Essentials, 7th Ed.
Chapter 13. Building Careers and Writing Resumes
"To reach that state of loyalty where people trust you at your every word requires the daily act of exposing your values, beliefs, convictions, and morals to others in close quarters.
"When Amazon first launched, it aimed to become nothing short of the world's largest bookstore.
"How is it that two people delivering the same value to organizational outcomes, in the same role at the same pay, can have a massively different value to the organization itself?
Shana Lebowitz has the details.
"If there were Survivor for words, I’d vote off 'literally.
Some recruiters prefer the familiarity of popular video tools, like FaceTime and Skype, but they may be missing out on the rich candidate profiles and analytics of dedicated systems.
"As Guy Kawasaki says, don’t be afraid of the crow’s feet.
"Slights with a smile.
"Preparation for a killer presentation is counterintuitive because it runs against everything business people naturally do when it comes to preparing their talks.
"It’s a tough question.
"Use of technology, especially social networking, has been shown to influence professor-student relationships.
Khyati Bhatt tackles the topic at SimplyBodyTalk.
Matthew Lynch reports at TheTechEdvocate.
"Key to KFC's success in the country has been catering its menu to local tastes.
"The upside of the Web: It gives everyone a forum.
"Here’s the skinny: individuals who are passive aggressive are hostile, but in a thinly disguised manner.
A reader to the Ask a Candid Boss column at TheMuse.
"Get-It-Done Guy Stever Robbins talks business advice with Robert Herjavec from TV's Shark Tank, entrepreneur and author of the book You Don't Have to Be a Shark.
Mignon Forgarty, aka Grammar Girl, tackles the subject.
"If you asked me why I gravitated to startups rather than work in a large company I would have answered at various times: “I want to be my own boss.
"Amazon CEO Jeff Bezos has some tips on crafting the perfect memo, which he broke down in his annual letter to shareholders.
"Here are ten simple, yet crucial reminders for delivering exceptional customer service on the phone.
According to John Baldoni (photo, left), "A leader’s legacy is a sum of pluses and minuses.
"It's tempting to think that in order to be a valuable team player, you should say “yes” to every request and task that is asked of you.