Excellence in Business Communication, 12th Edition
Chapter 1. Professional Communication in a Digital, Social, Mobile World
According to Michael Michalowicz, CEO of Provendus Group, "The Pareto Principle—also known as the 80-20 rule—doesn’t just describe the way things are; it can also be used as a powerful tool to help you focus and redirect your energies, becoming more efficient and more profitable in the long term.
"Lithium Technologies, a social customer experience management platform, announced the results of a recent survey performed on its behalf by Harris Poll, finding that brands are increasingly under pressure by consumers to innovate," writes Justin Lafferty in a piece at AdWeek.
"Addressing your procrastination proclivities requires identifying the root cause.
According to John Brandon (photo, left), "It only takes seven minutes to change how you approach your day.
"With 2015 offering an abundance of new communications technologies and services, it is essential for businesses to be aware of the latest trends and attempt to gain an advantage over the competition," reports Jonha Revesencio (photo, left) in a piece at HuffingtonPost.
Jacquelyn Smith discusses the work of Mark Goulston (photo, left).
"Does it seem like you don’t have enough hours in the day to get through everything you need to do?
"This week our podcast is with David Allen, author of the classic productivity guide Getting Things Done.
Jena McGregor, columnist at The Washington Post, interviews productivity expert David Allen (photo, left) asking how he manages the "digital onslaught.
"The purpose of sound bites is simple — help people remember what you said and why you said it.
Kat Moon (photo, left) gives the details at TheMuse.
John Moyer reports on the case of Chadder's and In-N-Out Burger.
According to Grant Cardone (photo, left), "The Internet connects everyone on this planet instantaneously.
Emma Seppälä asks, "How should we react when an employee is not performing well or makes a mistake?
"People pitch ideas all the time.
Check out our gallery at Pinterest.
"During the course of conversation, there are several tricks you can use to make your words sound more authoritative and to address your audience with greater overall confidence.
Ronnie Ann, Founder of WorkCoachCafe.
"The infographic below shows five of the most toxic types of employees that exist and how to keep their problems from affecting you and your fellow co-workers.
"But, as you may have noticed, a lot of people are trying to tell stories these days.
Michael Hyatt (photo, left) weighs in.
"As a CIO and entrepreneur I’m often asked by entrepreneurs what they should put in the cloud.
"Amit Agarwal is the founder of Digital Inspiration, a popular tech & how-to website since 2004.
"What does it take to get ahead?