Excellence in Business Communication, 13th Edition
Chapter 1. Professional Communication in a Digital, Social, Mobile World
"At some point I mentioned to everyone that I am very introverted and used to have a huge fear of public speaking.
"There are about 11 million meetings taking place in America every day, and a third of them are unproductive.
"There are hundred of apps that claim to "increase productivity" and "optimize company workflow," but how many apps actually do?
"As I’ve learned, four years into the game [of self-employment], it doesn’t matter if you’ve got one boss in the corner office or 1,000 online customers—occasionally, a project you really don’t want to deal with is going to plop into your inbox.
"As much buzz as the Facebook/Whatsapp deal generated it only served to crystallize our attention around what is a much larger, more prescient issue - we now live in the Age of Mobile.
"Things have changed a lot in the way we conduct business communications, especially between the customer and the company.
According to Jackie Gerstein, Ed.
Steven Gaffney (photo, left) talks about honest communication in this CommPro.
"As a performance coach I’ve been privileged to work with a varied selection of fascinating people.
"A French monk said to be "the world’s happiest man" because of his abnormal capacity for joy once told me that he doesn’t get stage fright because he has eradicated “mental toxins.
"Want to give a presentation that has the magic of a TED Talk?
"Here are a number of tips that will help you get the most out of your time and efforts without infringing on your well-being.
"Martha had some strong comments about bloggers, yet her PR folk pitch bloggers in an attempt to tap into their influence with their audience.
Bovee and Thill are the only authors who explain and illustrate in every chapter in their textbooks how mobile is revolutionizing business communication.
"A Utah couple is suing an online merchant that fined them $3,500 for writing a negative review and sparked a financial nightmare for more than a year by reporting the alleged debt to credit rating companies.
Question: What tools or steps are you using to ensure your customer data is safe across all your platforms?
"So here you go, we present to you our latest infographic — Seven Shocking Stats & Trends about the Internet.
"The modern world is fast paced and time often seems to slip by with us barely noticing.
"Most internet users would like to be anonymous online at least occasionally, but many think it is not possible to be completely anonymous online.
"Many people will listen to what I just said and say, “It’s time to kill the presentation.
Skip Weisman (photo, left) discusses sarcasm and workplace communication in a piece at Personal Branding Blog.
"What do we need to do to get better?
"Happens to everyone.
"Please note that, in our language of English, attention is paid because attention is a valuable currency.