Business Communication Essentials, 8th Ed.
Chapter 8. Writing Negative Messages
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The Emergent website at Columbia University tracks and evaluates rumors spreading online.
Follow these tips to get the most from LinkedIn, including the most appropriate and effective ways to ask for recommendations.
ClickSoftware’s blog discusses a range of topics on mobile business communication.
Whether you’re starting your first document or using Word’s advanced capabilities, this site can help.
"Forget your own desires, and lead with the value you can provide.
"This Business English Pod lesson is the final part in our series on handling a crisis.
"In honor of all the artists and designers making amazing data visualizations around the world, here is a collection of the best data visualizations of 2018.
"In this Business English Pod lesson, we’ll see how important it is to strategize and plan when you’re handling a crisis.
"This is the third in our Business English Pod series on handling a crisis.
"This is the first in a series of Business English lessons on handling a crisis.
"Criticism is something we all have to face.
These articles, case studies, and definitions can help negotiators learn the basics and fine-tune their skills.
For more than 20 years, Fortune magazine has been ranking the best 100 companies to work for in the United States.
The Electronic Frontier Foundation offers a free Legal Guide for Bloggers.
Automated bots are taking over routine communication tasks in many companies; here are some of the best.
"Hit refresh to lock eyes with another imaginary stranger.
"Hit refresh to lock eyes with another imaginary stranger.
"Customer service isn’t simply an expensive, time-consuming obligation.
"The minutes of a meeting, or simply “minutes,” is an instant written record of a meeting or hearing.
"Buy online, pick-up in store is often heralded as the future of retail: Customers shopping on their own terms, as efficiently as possible.
View the sample reports at examples.
"Losing clients can be a nightmare.
"If you’ve ever experienced pleasure from people’s failures, well, join the rest of us.
"Every small business owner wants repeat business.