Excellence in Business Communication, 11th Edition
Chapter 1. Achieving Success Through Business Communication
"Identify what works for your specific needs.
"Every webpage you visit, your online purchases, the songs you listen to on the internet, pages you follow on Facebook or any likes you leave under posts on social media create your digital footprint, which is a gold mine of information about you, information that can be used to influence your behavior.
Is the Quest for Perfection Actually Hurting Your Progress? Four Ways to Keep Perfectionism in Check
"Avoiding opportunities, falling behind, and overworking are just some of the very real consequences of perfectionism.
"Mobile technology continues to move forward at a rapid pace, but it’s “guise” as an actual device users carry will begin to change.
"Let’s be honest.
"Actually, it’s not just managers that don’t listen – it’s also employees, husbands, wives, kids, students, teachers, and just about human being with two ears.
"Practicing mindfulness enables you to calm stress and soothe yourself.
"According to the American Psychological Association (APA), millennials experience more stress and are less able to manage it than any other generation.
"Want to make sure everyone knows the critical role your team or group plays?
"Do you procrastinate?
"The Zeigarnik effect can do something stunning when we scatter our attention and let our mind wander.
"When the pressure is on, why do we sometimes fail to live up to our potential?
Alice Boyes lays out the problem and the solution in an article at The Harvard Business Review blog.
"Businesses can only operate as effectively as they can communicate.
"Most of us begin our careers working through the ranks of people executing tasks -- early success comes from correctly completing work while focusing on quality, time and budget.
"Give your future self a break.
"[In August], cashierless store Zippin opened its doors to customers in San Francisco for the first time, beating Amazon Go to become the first cashierless store in the city.
"Speak from the heart (and not a script) in order to engage your audience.
Karin Hurt (photo, left) reports both the problems and the solutions.
"One of the biggest challenges you will face in business is handling conflict.
"When your mind is even slightly resisting a task, it will look for novel things to focus on.
"Your teams assume they're talking about the same thing--until they realize they're not.
"Employee emails contain valuable insights into company morale—and might even serve as an early-warning system for uncovering malfeasance.
"We celebrate bold entrepreneurs whose ingenuity led them to success, but what happens to those who fail?