Business Communication Today, 14th Ed.
Chapter 11. Writing Negative Messages
According to Scott Meacham (photo, left), "I can't think of a single entrepreneur I've worked with who ever intended to fail.
"Tina Nicolai estimates she's read more than 40,000 résumés since launching Résumé Writers' Ink in 2010.
Chris Weller presents the 18 spaces - as a one page presentation, or as a slide show.
"Two University of Louisville crisis management experts say that this week's United Airlines public relations fiasco is something that every business can take a lesson (or three) from.
"Top tips for building a presentation that matters and a Five-part Structure that will help turn your presentation into a conversation.
Baruch College’s Beginner’s Guide to Business Research will point you in the right direction.
"It’s not just the application, interview and hiring that brings you the best people.
"Check out the Retail Across America in photos slideshow, watch the video stories from each state and find out where we're headed next.
"Instead of privately contacting businesses, consumers are turning to Twitter to voice their issues publicly.
"It's no secret that bad customers service drives consumers nuts.
"One of Amazon's largest fulfillment centers is in Phoenix, Arizona.
"Here are the top 10 network security challenges faced by small and midsize businesses (SMBs) in 2015 and tips to address them.
"Pinpointing your customers’ needs better may lead to better sales—but you’ve got to do some legwork first.
Chris Lake (photo, left) offers his advice at SearchEngineWatch.
Paco Underhill (photo, left) reports on the topic of "more vs.
"Think it’s easy to leverage social media to provide customer service to customers?
"Our parents warned us about it, but it’s hard to understand until you experience it first hand: as you get older, time seems to fly.
"The Agnes + Day crisis intelligence team has designed an infographic that showcases the very important 10 new rules of crisis communications.
Josh Dzieza reports on how "the rating game" has changed things.
"Everyone today realizes the importance of digital technology and social media.
"Having a couple connections and an updated profile isn’t enough to make the most of LinkedIn.
From ConsumerReports.