Excellence in Business Communication, 13th Edition
Chapter 1. Professional Communication in a Digital, Social, Mobile World
Robert J.
Matthew Della Porta (photo, left) begins his article with an employee, Jean, who has been offered a promotion: "Jean gets the promotion she’s been wanting.
Heidi Grant Halvorson (photo, left) takes a look at the right and wrong way to apologize.
"Each individual has a unique tolerance level for how much physical and emotional stress they can endure before something starts to give," says Mirabai Galashan (photo, left).
"A huge French company has just banned the use of email within the company.
Last year, according to Paloma Vazquez (photo, left), "Scott Belsky, Founder & CEO of Behance, made more thoughtful communication one of his personal objectives in the new year.
Ever wonder about the work of a website's or blog's comment moderator?
"We've all heard of or experienced ourselves the mental or physical brain freeze that's often described as "choking" under pressure.
"In a single minute there are over 695,000 status updates on Facebook.
A stunning visual motion-graphic presenting 15 keys facts and stats about the evolution of communication technologies and the Internet in the next 4 years.
"Every day, we make decisions that have good or bad consequences for our future selves.
James Sandin (photo, left) is the founder/CEO of "Speak With EEEs.
An overview to social networking sites & their usage for job search.
No matter how much you love your job, there are times when your work motivation is just going to bottom out.
No matter how much you love your job, there are times when your work motivation is just going to bottom out.
Our daily life is full of unproductive habits and rituals that we execute – whether on a conscious or unconscious level.
This “periodic table of visualization methods” shows dozens of ways to display data, information, concepts, strategies, and more.
Find real-life salary ranges for a wide range of jobs.
Sheena Iyengar studies how we make choices -- and how we feel about the choices we make.
We worry that IM, texting, Facebook are spoiling human intimacy, but Stefana Broadbent's research shows how communication tech is capable of cultivating deeper relationships, bringing love across barriers like distance and workplace rules.
20 years ago, Tim Berners-Lee invented the World Wide Web.
About This Talk
Why build a virtual world?
About this talk
Nokia researcher Jan Chipchase's investigation into the ways we interact with technology has led him from the villages of Uganda to the insides of our pockets.
About This Talk
Inventor, entrepreneur and visionary Ray Kurzweil explains in abundant, grounded detail why, by the 2020s, we will have reverse-engineered the human brain and nanobots will be operating your consciousness.
Get a fascinating, behind-the-scenes look at a new business, Artisan Flavors Ice Cream, and how its owner is exclusively using social media and electronic communication for promotion, including videos (YouTube), podcasts (iTunes), press releases (PRNewswire), maps (Google), photos (Flickr), conversations (Twitter, Facebook), blogs (WordPress), and reviews (Yelp).