Business Communication Essentials, 8th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
If you want to come across as a straight shooter .
In this visit with the Young Entrepreneur Council the question posed is, "What are your best tips for recovering from major mistakes?
Jeff Haden says, "I hate negotiating, mostly because a negotiation often feels confrontational and I tend to shy away from confrontations.
Kim Bashin (photo, left) points out, "Lapses in memory can lead to embarrassing mistakes, especially in the professional world.
Pam Sahota (photo, left) introduces and reviews "some awesome time-saving options for us on-the-go and those of us who just want the convenience of news at our fingertips with less hassle.
Matt Brownell is a writer at TheStreet.
According to SplashData CEO Morgan Slain, who was quoted on Mashable, "Even though people are encouraged to select secure, strong passwords, many people continue to choose weak, easy-to-guess ones, placing themselves at risk from fraud and identity theft.
Here's an infographic on how, when, and where people share content.
Sue Shellenberger (photo, left), writer for WSJ.
Jody Glickman (photo, left) "has coached everyone from business school students to Wall Street associates on the art of communicating well.
Matthew Della Porta (photo, left) begins his article with an employee, Jean, who has been offered a promotion: "Jean gets the promotion she’s been wanting.
Heidi Grant Halvorson (photo, left) takes a look at the right and wrong way to apologize.
"Each individual has a unique tolerance level for how much physical and emotional stress they can endure before something starts to give," says Mirabai Galashan (photo, left).
"A huge French company has just banned the use of email within the company.
Last year, according to Paloma Vazquez (photo, left), "Scott Belsky, Founder & CEO of Behance, made more thoughtful communication one of his personal objectives in the new year.
Ever wonder about the work of a website's or blog's comment moderator?
"We've all heard of or experienced ourselves the mental or physical brain freeze that's often described as "choking" under pressure.
"In a single minute there are over 695,000 status updates on Facebook.
A stunning visual motion-graphic presenting 15 keys facts and stats about the evolution of communication technologies and the Internet in the next 4 years.
Matt Tanquay (photo, left) is Fluent Brain's CEO and Chief Visual Facilitator.
"Every day, we make decisions that have good or bad consequences for our future selves.
James Sandin (photo, left) is the founder/CEO of "Speak With EEEs.