Business Communication Essentials, 8th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
Jeff Haden says, "I hate negotiating, mostly because a negotiation often feels confrontational and I tend to shy away from confrontations.
Pam Sahota (photo, left) introduces and reviews "some awesome time-saving options for us on-the-go and those of us who just want the convenience of news at our fingertips with less hassle.
Matt Brownell is a writer at TheStreet.
According to TED.
Jody Glickman (photo, left) "has coached everyone from business school students to Wall Street associates on the art of communicating well.
Sue Shellenberger (photo, left), writer for WSJ.
Here's an infographic on how, when, and where people share content.
Robert J.
Heidi Grant Halvorson (photo, left) takes a look at the right and wrong way to apologize.
Matthew Della Porta (photo, left) begins his article with an employee, Jean, who has been offered a promotion: "Jean gets the promotion she’s been wanting.
"A huge French company has just banned the use of email within the company.
"Each individual has a unique tolerance level for how much physical and emotional stress they can endure before something starts to give," says Mirabai Galashan (photo, left).
Last year, according to Paloma Vazquez (photo, left), "Scott Belsky, Founder & CEO of Behance, made more thoughtful communication one of his personal objectives in the new year.
Ever wonder about the work of a website's or blog's comment moderator?
"We've all heard of or experienced ourselves the mental or physical brain freeze that's often described as "choking" under pressure.
"People are busy.
"In a single minute there are over 695,000 status updates on Facebook.
"Every day, we make decisions that have good or bad consequences for our future selves.
James Sandin (photo, left) is the founder/CEO of "Speak With EEEs.
A stunning visual motion-graphic presenting 15 keys facts and stats about the evolution of communication technologies and the Internet in the next 4 years.
No matter how much you love your job, there are times when your work motivation is just going to bottom out.
No matter how much you love your job, there are times when your work motivation is just going to bottom out.
Our daily life is full of unproductive habits and rituals that we execute – whether on a conscious or unconscious level.
Listen in on this corporate training session regarding ethical issues in social media.
MTV turns 25 this year, and CEO Judy McGrath is organizing a "digital Marshall plan" just in time for the party.