Excellence in Business Communication, 11th Edition
Chapter 3. Communicating in a World of Diversity
Sherwood Fleming reports.
"My clients often tell me that one of the difficulties they encounter when conducting business internationally is that they don’t know how to quickly build trust.
"We set out to find the most common languages — besides English — spoken at home in every state, based on the US Census Bureau's 2012-2016 American Community Survey estimates.
"When I am asked to explain how my five-step CLEAR method can be helpful to a client in a single sentence, this is what I say: it is a way to build bridges, instead of walls, when communicating across cultures.
"In the world of international business, it's critical to know your words will be understood by people from another country, or it could spell disaster.
"Knowing what you do not know is a sign of wisdom, according to Greek philosopher Socrates.
"After a recent session a client told me that, “You’re a magician.
"Trust is an important issue when working across cultures.
"Being a good listener is one of the most important skills you can master if you want to advance your career and build meaningful relationships.
"I tell my clients and seminar participants that discomfort is an unavoidable part of changing how they communicate.
"A position could be an opinion, an idea, or a plan.
"We all have to negotiate in life, whether it’s asking for a bigger raise, nailing down details of a contract or even getting your kids to do their homework.
"Wharton's Peter Cappelli discusses IBM's decision to rethink its remote work policy for some employees.
"Law firm Cooney & Conway created a helpful infographic highlighting obscure laws from 11 countries which could land you in hot water if you break them.
"When left unchecked, not only does rampant incivility make our days more tense, it also leads to a loss of focus, a loss of productivity, a deliberate slacking off among disgruntled employees, and even serious health problems.
"Content engineering or content marketing is essentially about designing the right kinds of content that might engage consumers.
"Serial entrepreneur, angel investor, philanthropist, author and CEO of Bizzultz May McCarthy [photo, left] explains how intuition will help you achieve financial freedom.
"[Recently,] Savvy Psychologist Dr.
"What is the secret to the unparalleled success that keeps Amazon growing while so many traditional retailers are shutting their doors?
"Many commentators suggest that gender diversity in the corporate boardroom improves company performance because of the different points of view and experience it offers.
"Here are my choices for The Best Sites For Learning About The World’s Different Cultures (and are accessible to English Language Learners): .
These brief podcasts focus on marketing applications of social media.
Kellogg Insight has an interesting perspective on the topic.