Excellence in Business Communication, 13th Edition
Chapter 4. Communication Challenges in a Diverse, Global Marketplace
According to Justin Gmoser (photo, left), "If there's one thing you should get right when visiting a foreign country, it's the greeting.
"To listen with intercultural ears and see with intercultural eyes means to limit your interpretations to content and to ignore tone, body language and form, which I admit takes practice.
"As a non-native speaker of English, you might often find yourself in situations like this: You’re sitting in a meeting or a teleconference, and some of the participants are native English speakers.
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"Does human rights language matter?
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This PowerPoint presentation offers helpful tips for avoiding plagiarism when researching and writing reports.
Effective communication is everyone’s job—whether you are trying to sell in a concept or convince a client.
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These concepts will help make you a better listener on the job and in every other aspect of life.
Steven Gaffney, president of the Steven Gaffney Company, is a leading expert on honest, interpersonal communication, influence and leadership .

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