Business Communication Essentials, 8th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
According to Steve Tobak (photo, left), "If you work with and listen to enough successful executives and other business leaders, you'll find that, with rare exception, they use plain English and cut to the chase.
In this video Brian Solis interviews Tyler Cyr, Dunkin' Brands' web communications manager, on "how social media helps continue and improve the Dunkin’ experience.
In this visit with the Young Entrepreneur Council the question posed is, "What are your best tips for recovering from major mistakes?
Kim Bashin (photo, left) points out, "Lapses in memory can lead to embarrassing mistakes, especially in the professional world.
Jeff Haden says, "I hate negotiating, mostly because a negotiation often feels confrontational and I tend to shy away from confrontations.
Pam Sahota (photo, left) introduces and reviews "some awesome time-saving options for us on-the-go and those of us who just want the convenience of news at our fingertips with less hassle.
Matt Brownell is a writer at TheStreet.
Ian Griffin recently attended a forum where Kim A.
According to TED.
Sue Shellenberger (photo, left), writer for WSJ.
Robert J.
Jody Glickman (photo, left) "has coached everyone from business school students to Wall Street associates on the art of communicating well.
Here's an infographic on how, when, and where people share content.
Matthew Della Porta (photo, left) begins his article with an employee, Jean, who has been offered a promotion: "Jean gets the promotion she’s been wanting.
Heidi Grant Halvorson (photo, left) takes a look at the right and wrong way to apologize.
"Each individual has a unique tolerance level for how much physical and emotional stress they can endure before something starts to give," says Mirabai Galashan (photo, left).
"A huge French company has just banned the use of email within the company.
Last year, according to Paloma Vazquez (photo, left), "Scott Belsky, Founder & CEO of Behance, made more thoughtful communication one of his personal objectives in the new year.
"We've all heard of or experienced ourselves the mental or physical brain freeze that's often described as "choking" under pressure.
Ever wonder about the work of a website's or blog's comment moderator?
"In a single minute there are over 695,000 status updates on Facebook.
"Every day, we make decisions that have good or bad consequences for our future selves.
James Sandin (photo, left) is the founder/CEO of "Speak With EEEs.
A stunning visual motion-graphic presenting 15 keys facts and stats about the evolution of communication technologies and the Internet in the next 4 years.