Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Learn to communicate your needs with more firmness and less fear.
Vanessa Van Edwards (photo, left) presents her tips in a video and article.
"I first learned about the idea of an assertiveness formula many years ago, reading the book People Skills, by Robert Bolton.
Áine Cain (photo, left) discusses what PwC talent acquisition lead Rod Adams looks for during the hiring process.
"It’s a challenge to work with people — peers, junior colleagues, or even bosses — who just don’t listen.
Travis Bradberry (photo, left) writes on the subject at LinkedIn.
"Heidi Grant Halvorson, author of No One Understands You and What to Do About It, explains why we're often misunderstood and how to fix that.
"Why do people tell lies in the workplace?
In this video Tony Robbins discusses the topic of rapport.
"Here’s the point.
"It's easier to be an annoying conversationalist than it is to be a skilled one," says Shana Lebowitz (photo, left).
"Pamela Meyer, the author of Liespotting: Proven Techniques to Detect Deception, gave one of the most popular TED talks ever recorded back in 2011," reports Ariel Schwartz in an article at BusinessInsider.
"'Shark Tank' investor Barbara Corcoran has met a lot of people in business.
"When I was doing research for my book Captivate, I wanted to discover why and how people make strong judgements about strangers they’ve just met.
"This presentation will show the truths and lies of body language deception.
Shana Lebowitz (photo, left) reports from BusinessInsider.
"Do you ever find yourself in awkward social situations?
"In my line of work — first as a correspondent and host with top television networks and today as a professional speaker — it's critical to be able to connect with anyone and everyone," says Antonio Neves (photo, left) in an article at Inc.
"Our unconscious behaviors have a language of their own, and their words aren't always kind.
Eric Barker, of Barking Up the Wrong Tree, explains.
"Within a second (or less) of meeting someone, we're already making judgments about their personality — whether they're nice, smart, or even adventurous," writes Shana Lebowitz (photo, left).
"Let's make this really, really simple.
"Let's make this really, really simple.
"As humans, we often default to the path of least resistance — for just about everything we do," writes Nina Semczuk (photo, left), a writer with The Daily Muse.
"On November 5, 2015 we interviewed Tony Robbins, bestselling author of Money: Master The Game, reveals the best way to make a good first impression.