Business Communication Essentials, 8th Ed.
Chapter 7. Writing Routine and Positive Messages
Ric Dragon (photo, left) gives a report on his conversation with Christi McNeill, project lead of social business and listening at Southwest Airlines.
Stephanie Walden discusses customer relationship marketing (CRM) in a piece at Mashable.
"Even for those who are "in the know" about the benefits of Plus, many have difficulty learning how to use Plus effectively.
Hagan Blount introduces the topic and presents the infographic at TheMuse.
"Things have changed a lot in the way we conduct business communications, especially between the customer and the company.
To view the whole infographic click on the image to the left or on the link below.
"As consumers use mobile devices more and more to read email, creating flawless designs that are readable and useful in both desktop and mobile environments can be quite a challenge.
"A Utah couple is suing an online merchant that fined them $3,500 for writing a negative review and sparked a financial nightmare for more than a year by reporting the alleged debt to credit rating companies.
To view the entire infographic click on the image or the link below.
Take a look at this summary of a Temkin Group report covering the topic.
"Startups face tremendous pressure while competing with their bigger counterparts.
"So here you go, we present to you our latest infographic — Seven Shocking Stats & Trends about the Internet.
"The most important thing you should keep in mind is if anyone would want to share or recommend the specific post to their family and friends.
Lynn Gaertner-Johnston (photo, left) gives us "a perfect way to show someone you care.
"Everyday, each and every one of us interacts with the Cloud in some way.
Click on the image or the link below to view the full infographic at Visual.
"The mobile revolution is changing the way retailers display and sell goods as well as where and how they interact with customers.
Jennifer Frost, with GrammarCheck.
Randy Krum features an infographic on the topic.
Work4Labs has created an infographic named "Mobile Recruiting by the (Surprising) Numbers.
"Understanding your customers is an integral part of building a loyal customer base.
"Let’s take a look at the top social media brands as if it was a game of SNAKES and LADDERS.
"Worrying is an illusory form of control.
"SMS remains the most useful engagement tool on mobile, followed by QR codes, two-way SMS and push notifications according to this new infographic.