Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
Lynn Gaertner-Johnston (photo, left) explains how to handle a disappointing or frustrating email.
"If you’re lucky enough to have a team with top performers, you know that eventually some of them will move on to larger roles in the organization.
"You’re in an interview and things are going really well.
"Google partnered with Twitter earlier this year and in May formally announced it would be showing tweets in search results.
Drake Baer thinks emoji are getting a bad rap.
"The English language is a voracious eater, consuming words and digesting them into whole new things.
According to Marla Tabaka (photo, left), "Meetings are the most dreaded part of office life.
"Who produces better work--slow creators or prolific ones?
"Start by writing short, declarative sentences.
According to Lolly Daskal (photo, left), "The best way to invite good new things into your life is to make room for them.
"When you are on the job hunt, time is of the essence.
Cheryl Conner (photo, left) offers assistance.
"Finding yourself in a new situation can make you feel uncomfortable, no matter how normally confident you are.
"Some call it writer’s block, others just chalk it up to a lack of inspiration.
"Meeting new people can be awkward.
Sally Herships (photo, left) explains.
"Humans are notoriously poor lie detectors.
"With all the communication tools at our fingertips today, you think it would be easy to get your point across.
"You stand up, shake the interviewer’s hand, and head home happy that you nailed the interview.
"Subject lines are EVERYTHING, and they simply MUST include a benefit to the reader.
"As it turns out, your behavior and habits at work not only affect how your colleagues perceive you — but also your ability to achieve success," writes Hope Restle (photo, left) in a piece at BusinessInsider.
"According to graphologist Kathi McKnight, your handwriting can communicate more than you may think.
According to Hope Restle (photo, left) and Jacquelyn Smith, "No résumé is 100% flawless.
According to Virginia Postrel (photo, left), "If you want good applicants to respond to your job posting, write it as if you were talking to actual human beings.