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"When things go south, it’s the job of the CEO or leader to own it, apologize and connect with their audience (customers) to overcome it.
"If you're looking to improve your small-talk skills, here's an expert take on the best tips for making conversation.
"Many people think persuasion is essentially “debating lite.
"Maybe someone less qualified gets a promotion you worked hard to earn.
"Ever have to psych yourself up to go to work?
"Though he’s nearly seen it all, Tyler Gaffney [photo, left] still gets surprised when early-stage B2B startups tell him how they’ve determined their pricing.
"What’s your point of view?
Authors Carmen Sanchez and David Dunning (photo, left) take on the idea of overconfidence by beginners.
"Video production is the process of converting an idea or story into a video.
Stefano Tasselli [photo, left], Martin Kilduff, and Blaine Landis provide the answers at HBR.
"Selling yourself quickly and efficiently is key when you meet someone new.
"Bezos says that there are two kinds of critics, and that the key is always to 'look in a mirror and decide, are your critics right?
"The California Supreme Court just changed the game in a big way for gig economy companies and the people who work for them.
According to Ari Zoldan (photo, left), "In a lot of ways, remote workers have helped companies expand their reach and bring on employees who have excellent skill sets but geographic restrictions.
"Understanding the basic grammar rules is essential for communicating efficiently, but most of us have forgotten those concepts years ago," writes Daniel Scocco (photo, left) in a piece at DailyWritingTips.
"This last weekend, our local newspaper’s real estate section shared a new design trend called “Wabi-sabi.
"How we perceive ourselves, and the internal stories we tell about who we are, will indeed shape our experiences," writes Kathy Caprino (photo, left) in a piece at Forbes.
"A hidden source of friction is slowing your company down.
"Amazon CEO Jeff Bezos has a notorious habit of sending his executives an email that has a single character: a question mark," writes Julie Bort (photo, left) in a piece at BusinessInsider.
Theresa Merrill (photo, left) answers a question from a TheMuse.
"If good brands don't communicate exactly what the company does up front, they quickly make themselves synonymous with those products or services.
Steve Blank (photo, left) discusses his No Excuses Culture.
"Have you ever wanted to reinvent yourself and start all over?
"To reach that state of loyalty where people trust you at your every word requires the daily act of exposing your values, beliefs, convictions, and morals to others in close quarters.
"When Amazon first launched, it aimed to become nothing short of the world's largest bookstore.