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  1. Chapter 9. Open doors with these seven magic words

    January 10, 2017 by George Dovel
    Use these audience-focused words to craft persuasive messages...
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  2. Chapter 11. IBM crowdsources a replacement for its annual performance reviews

    by George Dovel
    CEO Ginni Rometty explains why the company turned to its employees to create a better alternative to the traditional approach...
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  3. Chapter 8. IBM crowdsources a replacement for its annual performance reviews

    by George Dovel
    CEO Ginni Rometty explains why the company turned to its employees to create a better alternative to the traditional approach...
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    Category: Special: Articles, Special: BCE8 - Students - Learn MoreComments Off on Chapter 8. IBM crowdsources a replacement for its annual performance reviews

  4. Chapter 11. These templates make it easier to turn down recommendation requests

    by George Dovel
    The career expert Alison Doyle offers advice and message templates to help you handle these uncomfortable messages...
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  5. Chapter 11. In-depth advice on issuing an apology

    by George Dovel
    Balance the needs of all affected stakeholders with these timely tips...
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  6. Chapter 8. In-depth advice on issuing an apology

    by George Dovel
    Balance the needs of all affected stakeholders with these timely tips...
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  7. Chapter 8. A better way to say no

    by George Dovel
    Executive Beth Brady’s advice starts with “Say no with a comma, not a period...
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  8. Chapter 11. A better way to say no

    by George Dovel
    Executive Beth Brady’s advice starts with “Say no with a comma, not a period...
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    Category: Special: Articles, Special: BCT14- Students - Learn MoreComments Off on Chapter 11. A better way to say no

  9. Chapter 7. Using Twitter for routine customer communication

    by George Dovel
    These 10 tips can help any company respond to the growing number of routine requests delivered on Twitter...
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  10. Chapter 10. Using Twitter for routine customer communication

    by George Dovel
    These 10 tips can help any company respond to the growing number of routine requests delivered on Twitter...
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