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  1. Chapter 8. A better way to say no

    January 10, 2017 by George Dovel
    Executive Beth Brady’s advice starts with “Say no with a comma, not a period...
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  2. Chapter 7. Using Twitter for routine customer communication

    by George Dovel
    These 10 tips can help any company respond to the growing number of routine requests delivered on Twitter...
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  3. Chapter 7. LinkedIn’s advice for college students

    by George Dovel
    Follow these tips to get the most from LinkedIn, including the most appropriate and effective ways to ask for recommendations...
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  4. Chapter 7. Insight into mobile strategies for routine communication

    by George Dovel
    ClickSoftware’s blog discusses a range of topics on mobile business communication...
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  5. Chapter 11. Four communication challenges were visuals can be more effective than text

    by George Dovel
    Training, product reviews, complex data presentations, and social media can all benefit from visual content...
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  6. Chapter 6. Social shaming in today’s business landscape

    by George Dovel
    See how today’s consumers use the power of social media to get satisfaction from companies...
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  7. Chapter 6. The security worries behind the surge in business messaging

    by George Dovel
    Find out why mobile messaging apps can be security risks...
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  8. Chapter 4. Ten tips for conversational writing

    by George Dovel
    These easy-to-use ideas will help you achieve a business-friendly conversational tone...
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  9. Chapter 1. Legal aspects of religion in the workplace

    by George Dovel
    Get an overview of the laws that govern religious expression in the workplace...
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  10. Chapter 1. The fundamentals of emotional intelligence

    January 9, 2017 by George Dovel
    Understand the five elements that make up this essential quality for business success...
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