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  1. Chapter 10. Is there any truth to that rumor?

    October 27, 2019 by George Dovel
    The Emergent website at Columbia University tracks and evaluates rumors spreading online...
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  2. Chapter 10. In-depth advice on issuing an apology

    by George Dovel
    Balance the needs of all affected stakeholders with these timely tips...
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  3. Chapter 10. A better way to say no

    by George Dovel
    Executive Beth Brady’s advice starts with “Say no with a comma, not a period...
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  4. Chapter 10. A great example of a thoughtful, responsible apology

    by George Dovel
    When its Twitter chatbot Tay got hijacked and had to be taken down, Microsoft issued an apology that got every note right...
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  5. Chapter 9. Using Twitter for routine customer communication

    by George Dovel
    These 10 tips can help any company respond to the growing number of routine requests delivered on Twitter...
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  6. Chapter 9. LinkedIn’s advice for college students

    by George Dovel
    Follow these tips to get the most from LinkedIn, including the most appropriate and effective ways to ask for recommendations...
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  7. Chapter 9. Insight into mobile strategies for routine communication

    by George Dovel
    ClickSoftware’s blog discusses a range of topics on mobile business communication...
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  8. Chapter 7. Proven tips for prooofreading

    by George Dovel
    This advice for class assignments will help you on the job, too...
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  9. Chapter 7. Editing and proofreading tips, with an error treasure hunt

    by George Dovel
    This guide from the Writing Center at the University of North Carolina, Chapel Hill, offers advice on editing and proofreading, and a chance to find errors strategically embedded in the advice itself...
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  10. Chapter 6. Get started—or go advanced—with Microsoft Word

    September 22, 2019 by George Dovel
    Whether you’re starting your first document or using Word’s advanced capabilities, this site can help...
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