Business Communication Today, 15th Ed.
Chapter 7. Digital Media
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When Dan Ariely, a behavorial economist, realized that reading and sending emails was consuming an ever-expanding portion of his time—Ariely regularly receives hundreds of emails a day, excluding spam—he wondered if there were something he and others could be doing differently in managing their online correspondence.
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"Do you want to send an email that gets a response every time?
"Whether you're a senior professional or an office newbie, here are 13 must-remember dos and don'ts of business email etiquette.
"There are many different reasons why you might want to influence people.
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"Our team at Zarvana — a company that teaches research-backed time management practices — set out to see if there is a data-supported way to reduce the 2.
"There are plenty of mistakes you can make in an important email to a boss, colleague, or potential professional contact.
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"In this podcast, Coach Kelly Forrister focuses on the best practices of email communications with others, including appropriate use, writing effective subject lines, creating agreed upon response times, reply to all and more.
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"Employee emails contain valuable insights into company morale—and might even serve as an early-warning system for uncovering malfeasance.
"As the volume of email we send and receive grows, with it comes a new problem: finding a specific message—or specific piece of information—within your vast archive.
"Every now and again, I’ll receive one of those emails that makes me say: “Huh?
"You’re conscientious when it comes to email.
"With email dominating your conversations in all aspects of your life—especially your professional life—you’re going to be sending lots of requests every day.
"It wasn't until I helped my college-aged brother hack (er, set up) his inbox and explained some of the nuances of this ubiquitous method of communication that I realized how many unwritten rules of email have developed over the years.
"The most effective emails treat the subject line like a caller ID and use words that get to the point immediately.