Business in Action, 8th Ed.
Chapter 16: Customer Communication
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- Business Communication Instruction: The Nine Compositional Modes for Social Media (5131)
- Why You Are Losing Clients and How to Turn It Around (3694)
- Top 25 Best Examples of Gamification in Business (3502)
- How Artisan Flavors Ice Cream, a New Business, Uses Social Media (3471)
- This Hotel Wants to Give Families a Discount for Staying Off Their Phones (3406)
- Are You Cursed by Knowledge? (3293)
- Does Your Customer Experience Make Customers Feel Stupid? Here’s How to Make Them Feel Smarter (3263)
- Empathy Doesn’t Mean “Be Nice” (3212)
- 42 Percent of Business Leaders Say Consumers Shame Them on Social (3176)
- How Kodak Leverages Social Media (3040)
