Business Communication Essentials, 7th Ed.
Chapter 8. Writing Negative Messages
View original content
More and more companies rely on the social web to influence customers before the sale and support them after; these statistics explain why social help is becoming so pervasive.
View original content
Bovée and Thill's Pinterest board highlights some of the most interesting and important developments in business communication, along with some great advice on developing your communications skills.
I just finished reading an interesting book titled Annoying by science writers Joe Palca and Flora Lichtman (2011).
On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.
Your colleague Jim calls you “honey,” makes cracks about women drivers, and suggests that you be the one to shop for the retirement gift for Bob because “women like that sort of thing.
AnnualCreditReport.
Don’t limit yourself to familiar career choices—explore the full range at this comprehensive website.
No one likes to deliver bad news, but these techniques can make it easier for you and the recipient.