Excellence in Business Communication, 13th Edition
Handbook of Grammar, Mechanics, and Usage
"When a plane is grounded or there are delays, customers sometimes vent their fury on Twitter.
"The secret to a loyal customer base is no secret at all: Great customer service will bring them back every time.
"If the words, "Life is too short to work with jerks" have never come out of your mouth, then you either have a very short memory or you're just not being honest with yourself.
According to Catherine Clifford, "If you want to launch and grow a business, chances are you're going to have to put words on the page.
According to Jacquelyn Smith (photo, left), "When dealing with the business world, it's especially important that you're aware of your body language.
Eric Barker (photo, left) tells us what to really look for in people who may be lying.
"There is nothing more exciting or nerve-wracking than hearing you’ve been invited for an interview.
"Since we've already looked at the most egregious meeting mistakes, we decided to explore how the most successful executives run effective meetings," writes Drake Baer in a piece at BusinessInsider.
Dan Waldschmidt, of Edgy Conversations, lists the tools he uses to get things done.
"Somewhere in between the PR pitches, tech announcements, and six second video snippets, you may just find time [next] month to understand a few new social media tools and best practices," writes Susan Young (photo, left), President of Get In Front Communications, Inc.
'Word meanings can shift radically, just like pronunciation,' writes Christina Sterbenz.
"In creating a mobile communications strategy, businesses should leverage new technology and apps to keep employees "in the know," as well as connected to the business and each other.
Mikaela Rakos writes an introductory article and presents an infographic on the topic.
"Hiring managers scan resumes pretty quickly (some studies put it at just a matter of seconds).
Ginny Soskey presents an infographic on the topic created by WhoIsHostingThis.
"I'm not quite sure how I came across Robin Dreeke's It's Not All About "Me," but I'm glad I did," writes Shane Parrish in a piece for TheWeek.
"The following is an excerpt from The Curmudgeon’s Guide to Getting Ahead [Crown Business, $17.
"As your role grows in scale and influence, so too must your ability to listen.
"If you’re like most job seekers, you approach your job search with a set of beliefs about how the hiring process works, what responses from employers are good signs and what responses are bad.
According to Stephanie Buck (photo, left), "LinkedIn has developed a killer resource of 225 million users, one you absolutely should take advantage of when it comes to your career.
"Worry is, sadly, an inevitability of life.
"Securing a job is the tough part, but scouting an open position?
"Because leaders are often juggling so many things and are under constant pressure to make decisions, they sometimes function in a mode of overwhelm.