Excellence in Business Communication, 11th Edition
Chapter 9. Writing Negative Messages
On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.
Your colleague Jim calls you “honey,” makes cracks about women drivers, and suggests that you be the one to shop for the retirement gift for Bob because “women like that sort of thing.
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No one likes to deliver bad news, but these techniques can make it easier for you and the recipient.