Business in Action, 8th Ed.
Chapter 16: Customer Communication
According to Heidi Grant Halvorson, Ph.
Alison Green (photo, left) says interviewing for a job is like going on a date.
Laura Labovich (photo, left), contributor to Careerealism.
Donald Todrin (photo, left), writing for the Entrepreneur section of BusinessInsider.
Dave Johnson offers some tips on "catching typos before you click send.
According to Nancy Duarte (photo, left), "Story is the most powerful way to persuade, whether you're persuading to sell your book or persuading to sell your idea.
Jen Bilik (photo, left) presents a very good case for walking away from screens for a time to just put pen to paper.
Jessica Lawlor (photo, left) recently attended the Pennsylvania Conference for Women and made some observations.
Heather Huhman takes a look at the online reputation tools asking, "Do they really serve a purpose?
Ramona Emerson (photo, left) recently wrote about Google's Verbatim.
Jody Glickman (photo, left) "has coached everyone from business school students to Wall Street associates on the art of communicating well.
Interested in including some humor in your next public speech.
Robert J.
Sue Shellenberger (photo, left), writer for WSJ.
Here's an infographic on how, when, and where people share content.
Dave Johnson has good things to say about 9Slides - an online platform that allows users to upload slides and videos for a synchronized online presentation you can show to those who missed your live presentation.
“I do solemnly swear that I will faithfully execute the Office of President of the United States …”
In Washington, D.
Alison Green (photo, left), writing for USNews.
Heidi Grant Halvorson (photo, left) takes a look at the right and wrong way to apologize.
Matthew Della Porta (photo, left) begins his article with an employee, Jean, who has been offered a promotion: "Jean gets the promotion she’s been wanting.
"We’ve all seen them: the online efforts of eager job hunters, clawing at their social media dream jobs like 12-year-olds at a Justin Bieber concert," writes Erica Moss (photo, left).
"If you suspect you’re in danger of being fired, the worst thing you can do is just sit back and wait for it to happen," says Alison Green.
"Each individual has a unique tolerance level for how much physical and emotional stress they can endure before something starts to give," says Mirabai Galashan (photo, left).
"A huge French company has just banned the use of email within the company.