Excellence in Business Communication, 12th Edition
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
Chris Weller defines the "rule of three" and explains why it isn't what it is cracked up to be.
"We take listening for granted as a noble conversation skill.
Shana Lebowitz (photo, left) has the details.
"We've all been in those situations where we've forgotten someone's name," writes Steven Benna at BusinessInsider.
"We’ve heard it a million times before: '90% of communication is nonverbal.
Indi Young reports.
Carol Morgan asks, ".
Nick Morgan (photo, left) reports.
"Wharton management professor Nancy Rothbard (photo, left) says that if we are meeting more often than ever, it may be because we are now so busy we have to schedule time to simply think.
"Start by writing short, declarative sentences.
"Finding yourself in a new situation can make you feel uncomfortable, no matter how normally confident you are.
"Meeting new people can be awkward.
Jacquelyn Smith reports.
"Humans are notoriously poor lie detectors.
"According to graphologist Kathi McKnight, your handwriting can communicate more than you may think.
"Carpenters work with wood.
"In his fourth book, "American Nations: A History of the Eleven Rival Regional Cultures in North America," award-winning author Colin Woodard [photo, left] identifies 11 distinct cultures that have historically divided the US.
"Your body language speaks volumes about your mood and attitude.
"'I think a lot of people face this problem at work," says [Lynn] Taylor.
Check out this Business Insider video produced by Alex Kuzoian with original reporting by Drake Baer.
Learn from Michael Simmons's mistake.
Helen Coster (photo, left) presents "10 Tips for Better Business Writing.
"Amazon says it has boosted efficiency - and given workers' legs a break - by deploying more than 15,000 wheeled robots to crisscross the floors of its biggest warehouses and deliver stacks of products to employees.