Excellence in Business Communication, 12th Edition
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"It is our responsibility to engage our colleagues in a nourishing and productive conversation," states Lianne Martha Laroya (photo, left).
Dianne Gottsman (photo, left) advises, "As you set out 2014 with fresh goals and resolutions, don't overlook your social media profiles and activity.
Susan Young (photo, left) discusses the idea of the name-letter-effect.
"We create buffers all around us to avoid the pain of failure and rejection, and don’t seem to realise that we’re doing it.
"My grandfather lived in a nursing home during the last several years of his life.
According to Mike Pugh (photo, left), "Voicemail might be negatively affecting your business.
Allison Renner (photo, left) presents "ten easy tips [that] will help you talk with a stranger comfortably.
"We usually look for nervousness as one of the signs of lying.
"Imagine not being able to recognize your mother, your spouse or your own children.
"One of the easiest mistakes to make during a business encounter with someone is to misjudge how much space the other person needs.
According to Carol Kinsey Goman (photo, left), "A long time before your performance proves them right or wrong, people will have made an emotional decision about whether to follow you, trust you, or even listen to you.
Paul Stannard (photo, left) offers a solution to unproductive meetings.
"We’ve all seen it.
"Pronunciation is the ugly sister of language teaching, coming way behind vocabulary and grammar.
"Have you ever taken on additional responsibilities when your schedule was already fully booked?
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"We usually look for nervousness as one of the signs of lying.
Melanie Pinola (photo, left) writes on the topic of HSPs (Highly Sensitive Persons).
"It’s pretty obvious that what you say in a presentation matters more than the way you say it.
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According to Jeff Mann (photo, left), a Gartner research director, "The rapid adoption of smart devices, both in the workplace and outside, has raised expectations about accessibility and user experience in the workforce.
Vivian Giang covers the topic of what you should do when you are sick and faced with the need to shake someone's hand.
Sallie Krawcheck (photo, left) shares her thoughts on the topic of building a successful team.