Business Communication Today, 14th Ed.
Chapter 3. Communication Challenges in a Diverse, Global Marketplace
Daniel Goleman explains.
"TED Talks are fun and interesting.
"The four questions you need to solve different types of problems.
"Gregory W.
"4 tips for getting your colleagues' attention.
"'You’ve told me about your strengths—now, can you share what you consider to be your biggest weakness?
"Staring at screens right before sleep turns out to be a lot worse than previously thought.
"In his book "The Virgin Way," Richard Branson reveals that he loathes speaking in public.
"It’s our job to transform our organizations so we are ready for the future … and there’s really no way to transform without persuading.
See the infographic.
"Meeting new people can be awkward.
Sally Herships (photo, left) explains.
"According to graphologist Kathi McKnight, your handwriting can communicate more than you may think.
"In his fourth book, "American Nations: A History of the Eleven Rival Regional Cultures in North America," award-winning author Colin Woodard [photo, left] identifies 11 distinct cultures that have historically divided the US.
"No one wants to be that offensive, insensitive tourist," declares Sarah Schmalbruch (photo, left).
"Japan is known for its complex rules for social behavior.
Check out this Business Insider video produced by Alex Kuzoian with original reporting by Drake Baer.
"Copying someone on an email can be helpful or work against you.
"The purpose of sound bites is simple — help people remember what you said and why you said it.
"Amazon says it has boosted efficiency - and given workers' legs a break - by deploying more than 15,000 wheeled robots to crisscross the floors of its biggest warehouses and deliver stacks of products to employees.
"Video marketing is exploding in popularity, and with good reason: According to a report from Vidyard, more than 70% of marketers say that video produces conversions better than any other type of content.
"But what's the best way to build rapport and create trust?
"We all know we can learn more from our missteps than our successes — even though no one likes to admit when they’ve gotten something wrong," offers Eric A.
"Michael has been in Frankfurt for about a week and is really missing his home office in Chicago.