Business Communication Today, 14th Ed.
Chapter 11. Writing Negative Messages
Daniel Goleman explains.
"TED Talks are fun and interesting.
"The four questions you need to solve different types of problems.
"Gregory W.
"4 tips for getting your colleagues' attention.
"'You’ve told me about your strengths—now, can you share what you consider to be your biggest weakness?
"Staring at screens right before sleep turns out to be a lot worse than previously thought.
In discussing a 2014 handling of rejection emails sent to applicants to John Hopkins University Lynn Gaertner-Johnston writes the following:
"In his excellent book On Apology, Dr.
"In his book "The Virgin Way," Richard Branson reveals that he loathes speaking in public.
"It’s our job to transform our organizations so we are ready for the future … and there’s really no way to transform without persuading.
"Meeting new people can be awkward.
"According to graphologist Kathi McKnight, your handwriting can communicate more than you may think.
Check out this Business Insider video produced by Alex Kuzoian with original reporting by Drake Baer.
Micah Solomon (photo, left), contributor at Forbes.
"Copying someone on an email can be helpful or work against you.
"The purpose of sound bites is simple — help people remember what you said and why you said it.
"Amazon says it has boosted efficiency - and given workers' legs a break - by deploying more than 15,000 wheeled robots to crisscross the floors of its biggest warehouses and deliver stacks of products to employees.
"Video marketing is exploding in popularity, and with good reason: According to a report from Vidyard, more than 70% of marketers say that video produces conversions better than any other type of content.
"But what's the best way to build rapport and create trust?
"We all send body language cues based on how we feel and what we think, here's how to decipher them quickly and in any situation.
Jo Eismont covers the topic at TheMuse.
Watch the video at BusinessInsider.
"Probably the most important reason to respond to comments—both negative and positive—is that everyone else is reading them.