Business Communication Essentials, 8th Ed.
Chapter 1. Professional Communication in Today’s Digital, Social, Mobile World
"According to the American Psychological Association (APA), millennials experience more stress and are less able to manage it than any other generation.
"Imagine a workplace where people of all colors and races are able to climb every rung of the corporate ladder -- and where the lessons we learn about diversity at work actually transform the things we do, think and say outside the office.
"In her winning speech, [Ramona] Smith used a body-language technique she learned from a previous speaking champion: keeping her palms facing out toward the audience.
"Practicing "active listening" is a good way to improve your listening skills.
"But for us little guys — the companies who hire dozens instead of hundreds; the start ups looking to change the world with team members who are equal parts talented and passionate; the tribes where each new person immediately sends ripples through the culture — we read every cover letter, and make our interview decisions based on them.
"Want to make sure everyone knows the critical role your team or group plays?
You can’t control every variable, but it helps to be aware of the sometimes surprising factors that can influence who gets hired and who doesn’t.
Find out what employers can and cannot ask about you during the recruiting process.
Take action to keep public speaking anxiety under control.
Garr Reynolds brings Zen design instincts to his advice for visual design.
Whenever you can, get the audience involved in the development of your presentations.
"As entrepreneurs, business owners and leaders, self-awareness is essential to your success.
"Do you procrastinate?
"As soon as something goes wrong in our lives, we as humans tend to fall into negative thinking patterns.
Don’t make these common mistakes on your website.
"In this video, I talk about what helped me speak with an American accent and how I became fluent in English.
Robert Wynne (photo, left) explains.
"In today's high-tech, high-speed, high-stress world, communication is more important then ever, yet we seem to devote less and less time to really listening to one another.
The career expert Alison Doyle offers advice and message templates to help you handle these uncomfortable messages.
"Diversity is among the most critical issues and opportunities we face today.
"Jesse Rieser's memories of growing up in Springfield, Missouri in the 1990s unfold against a familiar retail backdrop: storming the aisles of Toys R Us with his brother; meeting friends at the mall to flirt with girls and play videogames; hunting new bands in the CD racks of Best Buy," writes Laura Mellonee in a piece at Wired.
"The Zeigarnik effect can do something stunning when we scatter our attention and let our mind wander.
"When the pressure is on, why do we sometimes fail to live up to our potential?
"No matter how much we try to work with others and get along, the time comes when we can’t agree.
"Many of us have had to battle the specter of arrogance at one time or another.