"When a plane is grounded or there are delays, customers sometimes vent their fury on Twitter.

"Somewhere in between the PR pitches, tech announcements, and six second video snippets, you may just find time [next] month to understand a few new social media tools and best practices," writes Susan Young (photo, left), President of Get In Front Communications, Inc.

"In her new book "The Essentials Of Business Etiquette," Barbara Pachter (photo, left) writes about the specific skills professionals need to understand when presenting themselves in a business setting," writes Vivian Giang.

"This is it.

Ginny Soskey presents an infographic on the topic created by WhoIsHostingThis.

Recently Gmail began dividing its incoming email into 3 inboxes - primary, social (Twitter, LinkedIn, Pinterest), and promotional (newsletters, retail offers, etc.

"Securing a job is the tough part, but scouting an open position?

"It's the Internet of the Ephemeral—the side of the Internet that gives us Snapchat and Confide and other apps that owe their popularity not just to the fact that they are not Facebook, but also to the fact that they trade, specifically, on their impermanence.

Ric Dragon (photo, left) gives a report on his conversation with Christi McNeill, project lead of social business and listening at Southwest Airlines.

According to Naomi Garnice (photo, left) of the Daily Muse, "Considering that email is the primary form of communication in most offices, we don't always choose our written words as wisely as we should.

"Forget distinguishing the salad fork from the dinner fork.

"It’s hardly an overstatement that social media has taken over our personal lives," writes Chris Riback in a piece at TheWeek.

"In a world rich with social platforms to express oneself, good listeners are a rare species," writes Shreya Roy in a piece for EconomicTimes.

"It's estimated that 2% of the world's population suffers from face blindness, or prosopagnosia, a neurological condition preventing people from recognizing faces.

"Understandably, for many students, email is a venue of freedom and distance from academic considerations.

"A compilation of 25 basic styles of blogging from award winning blogger and author of Personality Not Included, Rohit Bhargava (photo, left).

" .

"Knowledge seldom takes the place of experience.

Here is a Dave Paradi SlideShare presentation "based on ideas in his Present It So They Get It.

Shel Israel (photo, left) shares his 12 tips.

"It’s easy to see that the rise of social media has changed the way we communicate with those around us.

"If you're like most professionals, you probably write dozens of emails a day but barely think about the subject line.

To view the entire infographic click on the image or the link below.

"A study of how older teenagers use social media has found that Facebook is “not just on the slide, it is basically dead and buried” and is being replaced by simpler social networks such as Twitter and Snapchat," writes Matthew Sparkes in a piece for The Telegraph.

According to John Brownlee (photo, left), "In a world where inbox zero is the ultimate goal, who cares about good typography?