Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"The way I think about personal development and designing the life I want to live is very similar to the way I think about investing," writes Nicholas Cole (photo, left) of Inc.
"The way those you work with perceive you is really important.
"Feigning it on a regular basis can really just make things worse by highlighting the fact that you don’t feel confident in the first place, forcing you to over-compensate to mask insecurities, and struggling to keep up the act.
"The human brain is hardwired to judge.
"According to Lillian Glass, a body-language expert and author of The Body Language Advantage, strong eye contact is the single greatest indicator of confidence.
"I am not a medical expert, but I know communication plays a major role in the overall well-being of both the team and the organization.
"Read on to find out how to develop better relationships faster.
"Recently, a marketing firm called to solicit my business.
"I have been an executive with major corporations, including PepsiCo, Shell, and BBC Worldwide, as well as a change consultant.
"Here are 10 things you must avoid doing if you're going to any kind of dinner party: .
"No approach or technique can guarantee persuasion success, but there are ways to determine if you are, indeed, made to persuade," writes Mark Rodgers (photo, left) at his blog - PersuasionMatters.
"Only the prepared can look authentic.
"Congrats! You’ve landed your dream internship or you’ve been officially hired for your full-time job.
"From the moment two people meet, they're sizing each other up.
"Body language provides an amazing amount of information on what other people are thinking if you know what to look for.
"Everyone is enjoying the food and conversation when someone decides to take out his phone — not for an urgent call, but to check email, Instagram, and Facebook.
"You don't have to be born with the power of persuasion.
"The strength of cyberspace is in its numbers.
"Wondering how to build your self-confidence?
"Manners matter," begins Kathleen Elkins (photo, left) in a piece at BusinessInsider.
"As it turns out, with the right words and actions almost anyone can create a captivating presence," writes Jacquelyn Smith and Natalie Walters (photo, left).
"To help employees understand how office etiquette varies, UK office-supplier Viking reached out to 18 of their international employees who have worked in countries that range from Germany to the US.
"On some level, most of us want to be liked.
"As it turns out, some recent scientific research suggests that it is possible to draw inferences about someone's personality based on his relationship to his phone.
Jessica Orwig discusses the work of Gavin de Becker (photo, left).