Business Communication Today, 14th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
Jacquelyn Smith and Rachel Gillett (photo, left) report over at BusinessInsider.
"Etiquette might seem old-fashioned, but it's also an essential business tool.
"Let's start with why you shouldn't feel guilty about saying no.
"Research offers a few clues about the most effective way to say 'I'm sorry.
"Finally, after all that negativity, some positive advice.
"We all know a few people — probably just a few, actually — who win over everyone they meet.
"So here's what I want you to do: Challenge yourself to learn something new every day.
"You will, however, be judged by the quality of your writing.
"In meeting notes and minutes, you must state each action item, who is to complete it, and the deadline or due date.
"Executives tell me their teams make decisions all the time.
We are not the center of cyberspace.
"It’s called social undermining, and it may seem harmless enough, but it can take an emotional toll.
From Seth Godin.
"Devil’s advocates tend to pop up just when a project is about to launch.
"In real life, most people are fairly law-abiding, either by disposition or because we're afraid of getting caught.
"The meeting seemed to go smoothly.
"Your boss told you to “think outside the box.
"Barbara Pachter provides advice on how to properly act in business and social settings in The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success.
"You may think that fidgeting and not making eye contact are telltale signs that someone's lying to you.
Excerpted from the book Netiquette by Virginia Shea.
"Google has spent the past two years studying more than 180 of its teams, to figure out the secret to success.
"It is an odd thought that our sibling relationships may be at the center of what makes us who we become.
"Given their social and outgoing natures, extroverts have never had much trouble gaining acceptance in the business world.
Shana Lebowitz and Melia Robinson report on the work of Amy Cuddy (photo, left).
"People size you up in seconds, but what exactly are they evaluating?