Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
"Here are 7 things you should never say to someone: .
"It is our responsibility to engage our colleagues in a nourishing and productive conversation," states Lianne Martha Laroya (photo, left).
"We create buffers all around us to avoid the pain of failure and rejection, and don’t seem to realise that we’re doing it.
"My grandfather lived in a nursing home during the last several years of his life.
Allison Renner (photo, left) presents "ten easy tips [that] will help you talk with a stranger comfortably.
"We usually look for nervousness as one of the signs of lying.
"Imagine not being able to recognize your mother, your spouse or your own children.
"One of the easiest mistakes to make during a business encounter with someone is to misjudge how much space the other person needs.
According to Carol Kinsey Goman (photo, left), "A long time before your performance proves them right or wrong, people will have made an emotional decision about whether to follow you, trust you, or even listen to you.
"We’ve all seen it.
"Have you ever taken on additional responsibilities when your schedule was already fully booked?
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"We usually look for nervousness as one of the signs of lying.
Melanie Pinola (photo, left) writes on the topic of HSPs (Highly Sensitive Persons).
"It’s pretty obvious that what you say in a presentation matters more than the way you say it.
Vivian Giang covers the topic of what you should do when you are sick and faced with the need to shake someone's hand.
"I’ve posted a great deal on working with difficult people and how to make people like you," says Eric Barker (photo, left).
Effective communication is everyone’s job—whether you are trying to sell in a concept or convince a client.
Most people will judge you within the first second of meeting you and their opinion will most likely never change.
Like "jumbo shrimp" or "amicable divorce" the phrase "conflict resolution" is an oxymoron.
“The people who are the hardest to love are the ones who need it the most.