Excellence in Business Communication, 13th Edition
Chapter 12. Planning Reports and Proposals
"According to graphologist Kathi McKnight, your handwriting can communicate more than you may think.
"In his fourth book, "American Nations: A History of the Eleven Rival Regional Cultures in North America," award-winning author Colin Woodard [photo, left] identifies 11 distinct cultures that have historically divided the US.
Check out this Business Insider video produced by Alex Kuzoian with original reporting by Drake Baer.
Tim Peterson reports at AdAge.
"Here are some ideas for making Instagram work for your business, no matter the industry.
"Assisted by the library’s resources, Mr.
"Copying someone on an email can be helpful or work against you.
"Ask any parent how they would like to spend their days, and they'll likely give you one of three answers: "Spend more time with my kids," "Work my dream job," or 'Solidify my family's financial future.
"The purpose of sound bites is simple — help people remember what you said and why you said it.
"Amazon says it has boosted efficiency - and given workers' legs a break - by deploying more than 15,000 wheeled robots to crisscross the floors of its biggest warehouses and deliver stacks of products to employees.
"Video marketing is exploding in popularity, and with good reason: According to a report from Vidyard, more than 70% of marketers say that video produces conversions better than any other type of content.
We check in with Ken Makovsky (photo, left), contributor at Forbes.
Check out our gallery at Pinterest.
"Many companies' help lines are usually crowded with customers trying to find an answer for their questions.
"But what's the best way to build rapport and create trust?
Luke Hinchliffe (photo, left) asks, ".
"Amit Agarwal is the founder of Digital Inspiration, a popular tech & how-to website since 2004.
According to Grace Smith (photo, left), "When you're undertaking a website redesign it can be tempting to rush in with the excitement of new possibilities, but it's important to consider the key aspects of a redesign, both aesthetically and from a business perspective.
"We all send body language cues based on how we feel and what we think, here's how to decipher them quickly and in any situation.
"There are many different ways of telling a story, but everything starts with an idea.
Watch the video at BusinessInsider.
"Lorrie Faith Cranor studied thousands of real passwords to figure out the surprising, very common mistakes that users — and secured sites — make to compromise security.
"It's natural to want to be liked.
The folks at Educational Technology and Mobile Learning share an infographic from Brainy Quote and Evan Carmichael.
"Staring at screens right before sleep turns out to be a lot worse than previously thought.