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Excellence in Business Communication, 13th Edition
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Why Concrete Language Communicates Truth (12631)
Eight Steps to a Powerful Speech (10157)
The Scientifically-Proven Method for Getting People to Say “Yes” (9751)
When You Negotiate, Don’t Argue (9616)
Chapter 10. Persuasion skills for every business professional (4711)
Science Of Persuasion (4142)
5 Ways to Instantly Silence Your Doubt at Work (4078)
Is Your To-Do List Making You Nuts? Start a To-Don’t List Inspired by Adam Grant (3840)
Science Says People Decide These 9 Things Within 6 Seconds of Meeting You (3805)
7 Words You Should Immediately Stop Using to Describe Yourself (3779)
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Excellence in Business Communication, 13th Edition
Chapter 11. Writing Persuasive Messages
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Chapter 5: Writing Effective Business Messages
Chapter 6: Basic Purposes of Business Messages
Chapter 2: Listeners and Speakers
Chapter 5: Importance of Plain Language
Chapter 2: Power of Listening
Chapter 5: Business Writing Style
Chapter 2: Interpersonal Conflict
Chapter 5: Using the Proper Tone
Chapter 2: Dealing with Conflict in the Workplace
Chapter 5: Advanced Business Writing Techniques
Chapter 2: Using Conflict to Resolve Workplace Issues
Chapter 3: Cultural Awareness and Etiquette
Chapter 3: Changing the Face of Diversity
Chapter 3: What Is Workplace Diversity, and Why Is It Important?
Chapter 3: Managing Diversity in the Workplace
Chapter 3: Embracing Diversity
Chapter 4: Brainstorming: Getting Ideas Before You Write
Chapter 4:: Mind Mapping
Chapter 4: Outlining
Chapter 4: Audience Analysis
Chapter 2: Body Language
Chapter 5: Lessons in Style
Chapter 2: Body Speaks: The Importance of Body Language
Chapter 5: Business Writing Basics
Chapter 2: Telephone Etiquette Workshop
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