Business Communication Essentials, 7th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"Wondering how to build your self-confidence?
"The Happiness Equation author and 1000 Awesome Things creator Neil Pasricha [photo, left] came by to talk about criticism.
"As it turns out, with the right words and actions almost anyone can create a captivating presence," writes Jacquelyn Smith and Natalie Walters (photo, left).
With over 10 million downloads Wordfence is the premiere plugin for WordPress security.
"On some level, most of us want to be liked.
Jessica Orwig discusses the work of Gavin de Becker (photo, left).
"Tim Urban knows that procrastination doesn't make sense, but he's never been able to shake his habit of waiting until the last minute to get things done.
Jacquelyn Smith and Rachel Gillett (photo, left) report over at BusinessInsider.
"Let's start with why you shouldn't feel guilty about saying no.
"The ancient Stoic philosophers are often dismissed as joyless and boring intellectuals.
"Research offers a few clues about the most effective way to say 'I'm sorry.
"We all know a few people — probably just a few, actually — who win over everyone they meet.
"In meeting notes and minutes, you must state each action item, who is to complete it, and the deadline or due date.
"Executives tell me their teams make decisions all the time.
"It’s called social undermining, and it may seem harmless enough, but it can take an emotional toll.
"Wharton operations, information and decisions professor Senthil Veeraraghavan [photo, left] has made it his business to help businesses figure out how to improve their outcomes with adjustable pricing models – without jeopardizing their relationships with customers.
From Seth Godin.
"Devil’s advocates tend to pop up just when a project is about to launch.
"The meeting seemed to go smoothly.
"Your boss told you to “think outside the box.
"Barbara Pachter provides advice on how to properly act in business and social settings in The Essentials of Business Etiquette: How to Greet, Eat, and Tweet Your Way to Success.
"You may think that fidgeting and not making eye contact are telltale signs that someone's lying to you.
"In his book The Virgin Way, Richard Branson reveals that he loathes speaking in public.
"Google has spent the past two years studying more than 180 of its teams, to figure out the secret to success.
"It is an odd thought that our sibling relationships may be at the center of what makes us who we become.