Business Communication Essentials, 7th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"I’ve posted a great deal on working with difficult people and how to make people like you," says Eric Barker (photo, left).
Everyone tries to network, but few people do it well, often making the same basic mistakes.
Most people will judge you within the first second of meeting you and their opinion will most likely never change.
"In this Business English Podcast lesson we continue our series on making telephone calls in English by looking at how to deal with technical problems and clarify information using alternative choice questions.
Like "jumbo shrimp" or "amicable divorce" the phrase "conflict resolution" is an oxymoron.
This Business English podcast is the second part of a two-part series on making, rejecting and accepting suggestions.
“The people who are the hardest to love are the ones who need it the most.
This is the last in our three-part Business English Podcast series on cold calling.
I’m going to do a series of blogs on body language – quick takes.
We often assume that as people rise up the career ladder they become more skilled and more confident, but many successful people still encounter the 'fear factor' when dealing with more senior people.
On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.
According to Steve Tobak (photo, left), "Physical body language isn’t the only way to read people’s emotional state.
Jessica Lawlor (photo, left) recently attended the Pennsylvania Conference for Women and made some observations.
Last year, according to Paloma Vazquez (photo, left), "Scott Belsky, Founder & CEO of Behance, made more thoughtful communication one of his personal objectives in the new year.
"People are busy.
You have no doubt heard the proverb—Actions speak louder than words.
You have no doubt heard the proverb—Actions speak louder than words.
Business bloggers at Harvard Business Review discuss a variety of business topics including managing people, innovation, leadership, and more.
Download the Dietary Guidelines for Americans for use in preparing your solution for Case 5.
Download this PDF file, the executive summary of Dietary Guidelines for Americans, to complete Message for Analysis 13.
Download this PDF to complete Case 11.
Follow LinkedIn’s etiquette guide for students and recent graduates to increase your response rate and to maintain positive networking connections.
This document describes several intriguing new examples of social networks designed exclusively for members of certain professions or industries.
Seth Godin says, "The best marketers, of course, use the needle and the vise at the same time.