Business Communication Essentials, 8th Ed.
Chapter 8. Writing Negative Messages
"So, you’ve found some great resources for studying English that suit your purpose.
"There are many different reasons why you might want to influence people.
"Many students of English have the feeling that they’ve learned pretty much all the grammar they need.
"In today’s lesson, we’re going to continue our look at the 10 key characteristics of the successful business leader.
"For today’s lesson, we’re going to take a look at 10 key skills or characteristics that every successful business leader needs.
"Get more done by understanding which of your tasks depend on which others, and sequence them to take the least amount of time.
"I sat down recently to chat with Jennifer K.
"Do your brainstorming sessions create a drizzle or a flood of ideas?
Everyone experiences the world through unconscious biases of perceptual filters, and too often people are unaware that they are doing so.
"When you’re in an interview, everything is focused on you – your education, your skills, and the qualities that make you the best candidate for the job.
"Inside the world of professional coaching.
"Customer service isn’t simply an expensive, time-consuming obligation.
"Buy online, pick-up in store is often heralded as the future of retail: Customers shopping on their own terms, as efficiently as possible.
"Losing clients can be a nightmare.
"In this podcast, Coach Kelly Forrister focuses on the best practices of email communications with others, including appropriate use, writing effective subject lines, creating agreed upon response times, reply to all and more.
"If you’ve ever experienced pleasure from people’s failures, well, join the rest of us.
"Every small business owner wants repeat business.
"Emotions and work are a weird thing.
"Take this FEMA quiz to test your knowledge on social media’s role in emergency management.
"Listen to a fascinating segment with David Allen where he outlines the sources of procrastination, shares a few fun examples of the dynamics at work, and talks about the steps you can take to overcome it.
These brief podcasts focus on marketing applications of social media.
"This kind of discussion is all about degrees of certainty.
"This kind of discussion is all about degrees of certainty.
"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.
"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control.