Business Communication Essentials, 8th Ed.
Chapter 8. Writing Negative Messages
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"Get ready because this episode is going to take a HUGE weight off your shoulders.
In this podcast Anna Runyan, founder of ClassyCareerGirl.
Take a look at the infographic.
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"Best Buy, Home Depot, Victoria's Secret, and a host of other retailers are discreetly tracking how often shoppers return purchases and, in some cases, punishing people who are suspected of abusing their return policies.
"A listener wonders how to manage her frustration after being laid off twice.
"Managing a business crisis has become increasingly challenging in the world of 24-hour news and Twitter.
Check out this podcast from the folks at SCORE.
Listen to the podcast by Lewis Howes (photo, left) of his interview with Chris Lee.
"Do you hate your voice?
"Think about the people at work who are part of your network — the individuals who help you improve your performance or provide you with emotional support when you are going through a tough spell.
"Chronically-negative people can slow down your momentum and sabotage real success.
"Being a good listener is one of the most important skills you can master if you want to advance your career and build meaningful relationships.