Business in Action, 8th Ed.
Chapter 16: Customer Communication
"Losing clients can be a nightmare.
Take the quiz at Saleforce.
"Jesse Rieser's memories of growing up in Springfield, Missouri in the 1990s unfold against a familiar retail backdrop: storming the aisles of Toys R Us with his brother; meeting friends at the mall to flirt with girls and play videogames; hunting new bands in the CD racks of Best Buy," writes Laura Mellonee in a piece at Wired.
"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control.
"Niceness wasn’t part of the equation.
"It’s a tough question.
Cailey Rizzo reports at TravelandLeisure.
Take a look at this SlideShare show via LinkedIn.
Erika Morphy (photo, left) covers the topic at CMSWire.
Mignon Fogarty, also known as Grammar Girl, offers a wide selection of easy-to-use advice on getting things right.
"'The interview is an elimination process," says Dr.
"Get hired by thinking like the employer.
According to Scott Meacham (photo, left), "I can't think of a single entrepreneur I've worked with who ever intended to fail.
"Tina Nicolai estimates she's read more than 40,000 résumés since launching Résumé Writers' Ink in 2010.
Chris Weller presents the 18 spaces - as a one page presentation, or as a slide show.
"If nothing else, avoid the urge to respond in anger or haste.
"Top tips for building a presentation that matters and a Five-part Structure that will help turn your presentation into a conversation.
"When PR is done well, it can be brilliant in its ability to promote your brand.
Baruch College’s Beginner’s Guide to Business Research will point you in the right direction.
"Check out the Retail Across America in photos slideshow, watch the video stories from each state and find out where we're headed next.
"One of Amazon's largest fulfillment centers is in Phoenix, Arizona.
"Here are the top 10 network security challenges faced by small and midsize businesses (SMBs) in 2015 and tips to address them.
"Pinpointing your customers’ needs better may lead to better sales—but you’ve got to do some legwork first.
"Our parents warned us about it, but it’s hard to understand until you experience it first hand: as you get older, time seems to fly.