Business Communication Essentials, 7th Ed.
Chapter 8. Writing Negative Messages
Affectiva’s website offers several ways to try emotion-recognition AI, including mapping your emotions while you watch a YouTube video.
"Customer service isn’t simply an expensive, time-consuming obligation.
"Buy online, pick-up in store is often heralded as the future of retail: Customers shopping on their own terms, as efficiently as possible.
"Losing clients can be a nightmare.
Take the quiz at Saleforce.
"If you’ve ever experienced pleasure from people’s failures, well, join the rest of us.
"Every small business owner wants repeat business.
"Jesse Rieser's memories of growing up in Springfield, Missouri in the 1990s unfold against a familiar retail backdrop: storming the aisles of Toys R Us with his brother; meeting friends at the mall to flirt with girls and play videogames; hunting new bands in the CD racks of Best Buy," writes Laura Mellonee in a piece at Wired.
"The customer service mistake that nearly every business makes, over and over again, is to treat every customer the same.
"The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control.
Take a look at the infographic.
"Best Buy, Home Depot, Victoria's Secret, and a host of other retailers are discreetly tracking how often shoppers return purchases and, in some cases, punishing people who are suspected of abusing their return policies.
Take a look at this SlideShare show via LinkedIn.
"Think about the people at work who are part of your network — the individuals who help you improve your performance or provide you with emotional support when you are going through a tough spell.
Mignon Fogarty, also known as Grammar Girl, offers a wide selection of easy-to-use advice on getting things right.
"'The interview is an elimination process," says Dr.
"Chronically-negative people can slow down your momentum and sabotage real success.
"Get hired by thinking like the employer.
According to Scott Meacham (photo, left), "I can't think of a single entrepreneur I've worked with who ever intended to fail.
"Tina Nicolai estimates she's read more than 40,000 résumés since launching Résumé Writers' Ink in 2010.
Chris Weller presents the 18 spaces - as a one page presentation, or as a slide show.
"Top tips for building a presentation that matters and a Five-part Structure that will help turn your presentation into a conversation.
Baruch College’s Beginner’s Guide to Business Research will point you in the right direction.
"It’s not just the application, interview and hiring that brings you the best people.