Business Communication Essentials, 7th Ed.
Chapter 8. Writing Negative Messages
"It's no secret that bad customers service drives consumers nuts.
"One of Amazon's largest fulfillment centers is in Phoenix, Arizona.
"Here are the top 10 network security challenges faced by small and midsize businesses (SMBs) in 2015 and tips to address them.
"Pinpointing your customers’ needs better may lead to better sales—but you’ve got to do some legwork first.
Chris Lake (photo, left) offers his advice at SearchEngineWatch.
Paco Underhill (photo, left) reports on the topic of "more vs.
"Think it’s easy to leverage social media to provide customer service to customers?
"Our parents warned us about it, but it’s hard to understand until you experience it first hand: as you get older, time seems to fly.
Josh Dzieza reports on how "the rating game" has changed things.
"Everyone today realizes the importance of digital technology and social media.
"Having a couple connections and an updated profile isn’t enough to make the most of LinkedIn.
From ConsumerReports.
"Start by writing short, declarative sentences.
"In his fourth book, "American Nations: A History of the Eleven Rival Regional Cultures in North America," award-winning author Colin Woodard [photo, left] identifies 11 distinct cultures that have historically divided the US.
Micah Solomon (photo, left), contributor at Forbes.
Helen Coster (photo, left) presents "10 Tips for Better Business Writing.
Jo Eismont covers the topic at TheMuse.
"New research by Dr.
"Probably the most important reason to respond to comments—both negative and positive—is that everyone else is reading them.
"Luckily, there are signs we can look for when trying to detect a lie.
"I normally introduce myself by my first name.