"Amazon CEO Jeff Bezos has some tips on crafting the perfect memo, which he broke down in his annual letter to shareholders.

"Are you a giver or a taker?

"Here are ten simple, yet crucial reminders for delivering exceptional customer service on the phone.

According to John Baldoni (photo, left), "A leader’s legacy is a sum of pluses and minuses.

"It's tempting to think that in order to be a valuable team player, you should say “yes” to every request and task that is asked of you.

"Everyone is in favor of high self-esteem — but cultivating it can be surprisingly tough.

"Author Jayson DeMers [photo, left], a serial entrepreneur, says he largely owes his success to taking steps to make himself more memorable in job interviews and networking situations.

"Here’s my short answer: If you’ve spent time tailoring your resume and are extremely proud of it, there’s no harm in reattaching it.

Tamara Kleinberg observes fellow customers complaining to her but not to the customer service agent and asks if your business is experiencing the same phenomenon.

Dan McCarthy gives his take on the topic at GreatLeadershipByDan.

"Open board meetings may seem extreme, but they are part of a strict code of transparency that I believe factors heavily into our innovation and rapid growth.

Here's a quick read on the topic by the nice people at Farnam Street.

"The difference between a sincere apology and cheap one has a lot to do with how it’s phrased.

"You may feel you can successfully engage listeners with the critical substance of your message.

"As researchers in learning and text comprehension, our recent work has focused on the differences between reading print and digital media.

Hal Landen (photo, left) has the 10 tips at VideoUniversity.

".

"Truthfully, I can’t recall the last informational interview I’ve gone on myself.

"The idea is to live in the middle of ideas, believing in them enough to take action but not enough so they become too big of an anchor when something better comes along.

"In this post, you’ll learn what’s at the root of money stress, and develop ten strategies to reduce it and have a more peaceful life.

"Before you set your alarm two hours earlier or radically change your diet, ask yourself, what are you hoping to achieve?

"One of the most frequent questions I’m asked is whether it’s acceptable to end a sentence with a preposition.

"The ability to think through problems to the second, third, and nth order—or what we will call second-order thinking for short—is a powerful tool that great thinkers use to their advantage all the time.

"Predictable Success author Les McKeown [photo, left] understands why some business founders find the “startup mentality” so appealing.

"Do you advertise on Facebook?