Business Communication Essentials, 7th Ed.
Chapter 2. Collaboration, Interpersonal Communication, and Business Etiquette
"My grandfather lived in a nursing home during the last several years of his life.
According to Mike Pugh (photo, left), "Voicemail might be negatively affecting your business.
Allison Renner (photo, left) presents "ten easy tips [that] will help you talk with a stranger comfortably.
"Let’s take a look at the top social media brands as if it was a game of SNAKES and LADDERS.
"We usually look for nervousness as one of the signs of lying.
"Imagine not being able to recognize your mother, your spouse or your own children.
"One of the easiest mistakes to make during a business encounter with someone is to misjudge how much space the other person needs.
According to Carol Kinsey Goman (photo, left), "A long time before your performance proves them right or wrong, people will have made an emotional decision about whether to follow you, trust you, or even listen to you.
"SMS remains the most useful engagement tool on mobile, followed by QR codes, two-way SMS and push notifications according to this new infographic.
Paul Stannard (photo, left) offers a solution to unproductive meetings.
"We’ve all seen it.
"Have you ever taken on additional responsibilities when your schedule was already fully booked?
View original content
More and more companies rely on the social web to influence customers before the sale and support them after; these statistics explain why social help is becoming so pervasive.
"We usually look for nervousness as one of the signs of lying.
"So we’re taking a stand here," begins Terry Heick, director at TeachThought.
Melanie Pinola (photo, left) writes on the topic of HSPs (Highly Sensitive Persons).
"It’s pretty obvious that what you say in a presentation matters more than the way you say it.
According to Jeff Mann (photo, left), a Gartner research director, "The rapid adoption of smart devices, both in the workplace and outside, has raised expectations about accessibility and user experience in the workforce.
Vivian Giang covers the topic of what you should do when you are sick and faced with the need to shake someone's hand.
Sallie Krawcheck (photo, left) shares her thoughts on the topic of building a successful team.
"I’ve posted a great deal on working with difficult people and how to make people like you," says Eric Barker (photo, left).