Excellence in Business Communication, 11th Edition
Chapter 1. Achieving Success Through Business Communication
"It’s the problem we all face at the office: how to manage your time.
"Beyond the prerequisite of merely getting the audience to listen, your voice also projects an image about you that can enhance your credibility and persuasiveness — or not.
"Researchers recorded participants' conversations and measured the movements of their bodies, limbs and heads.
"The funny video below digs into that very idea—and while it’ll make you laugh, it should probably also make you think about your typical email tone.
Video at HBR.
Geoff Colvin reports at Fortune.
In this Harvard Business Review video, "Marco Iansiti and Karim R.
"Emotions are what make us human, but sometimes, our most human side can lead us into pitfalls that could have been easily avoided had we kept our emotions in check.
"You want to stop procrastinating?
"A lot of people are confused.
Jessica Silver-Greenberg and Michael Corkery report at NYTimes.
"Latin America is destined to emerge as one of the most important regions in the global market for mobile telephony, according to the latest studies published in the sector.
According to Bob Egan (photo, left), "Thirty-nine percent of employees say that a foundation of trust between them and their employers still isn’t there when it comes to mobile.
"When people talk about “the next big thing,” they’re never thinking big enough.
"Every business professional and entrepreneur believes they are good communicators, but how do they know?
"Are you paying people to stay busy or are you paying them to be productive?
Alan Murray, Editor of Fortune, reports.
"The real question may turn out to be whether you’re working for the wrong boss.
"There’s a meme around Silicon Valley that Google is weak on mobile.
"Most people have no idea how their paychecks compare to the market average.
"Clive Schlee, CEO of Pret a Manger, keeps team members engaged by publicly thanking them at an annual dinner.
Check out this video on the topic presented by Julia Kirby, Harvard Business Review editor-at-large.
"Walmart’s experiment, which it ended after several months, highlights the powerful high-tech tools available to retailers to reduce theft.