Excellence in Business Communication, 13th Edition
Chapter 2. Interpersonal Communication Skills
“The people who are the hardest to love are the ones who need it the most.
I’m going to do a series of blogs on body language – quick takes.
We often assume that as people rise up the career ladder they become more skilled and more confident, but many successful people still encounter the 'fear factor' when dealing with more senior people.
On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.
In this video Brian Solis interviews Tyler Cyr, Dunkin' Brands' web communications manager, on "how social media helps continue and improve the Dunkin’ experience.
According to Steve Tobak (photo, left), "Physical body language isn’t the only way to read people’s emotional state.
Ian Griffin recently attended a forum where Kim A.
According to TED.
Last year, according to Paloma Vazquez (photo, left), "Scott Belsky, Founder & CEO of Behance, made more thoughtful communication one of his personal objectives in the new year.
You have no doubt heard the proverb—Actions speak louder than words.
You have no doubt heard the proverb—Actions speak louder than words.
As a business communication instructor, it's important to teach your students how to write specifically for social media and digital communication.
Chances are you’ll have at least one video interview using Skype or another Internet-based phone service.
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Fellow designer Matt Helmke offers a succinct overview of Reynolds’s groundbreaking book on presentation design.
Get advice on dealing with four difficult audience members: the Resister, the Expert, the Dominator, and the Rambler.
Some entrepreneurs don’t agree that writing a comprehensive business plan is always a good idea.
Enjoy a pictorial tour of cultures around the world as you learn more about communication across the spectrum of culture context.
Dan Lutchansky, CPA, discusses the pros and cons of starting a small business and the major mistakes made by entrepreneurs.
This video discusses how to structure a business, briefly describing the advantages and disadvanages of a sole proprietorship, partnership, LLC, and corporation.
Niel Golightly is the Director or Sustainable Business Strategies for Ford Motor Company.
According to the World Business Council for Sustainable Development (WBCSD), companies able to tackle issues such as poverty, climate change, and population shifts are those most likely to succeed in the future.
This is a business ethics video Elizabethtown College created to teach students about business ethics in the workplace.
Working with stakeholders around the world-from the owner/operators who run restaurants in their local communities, to leading NGOs (non-profit organizations) and third party experts to continuously improve our social and environmental performance, these are the people who have seen the real world of McDonald's.