Excellence in Business Communication, 11th Edition
Chapter 2. Mastering Team Skills and Interpersonal Communication
"If I asked you to tell me three immediate ways in which you could improve your trustworthiness — and these couldn’t be things that take a period of time like following through on what you say — you would probably list nonverbal concepts like speaking confidently and mirroring body language to develop rapport.
"I’ve posted a lot of research from experts on getting people to like you, being influential and having great conversations," says Eric Barker.
"In this intermediate Business English Pod lesson, we look at ways to give and ask for opinions.
"Martha had some strong comments about bloggers, yet her PR folk pitch bloggers in an attempt to tap into their influence with their audience.
"Honesty is the best policy — but if you don’t look like you’re telling the truth, it won’t matter that you actually are!" says Carol Kinsey Goman, Ph.
"Beyond being late and looking like a slob, there are a few things that you should NEVER say during a job interview.
"As a non-native speaker of English, you might often find yourself in situations like this: You’re sitting in a meeting or a teleconference, and some of the participants are native English speakers.
"Watch this video to find out how the fast-paced growth in mobility is shaping businesses and enterprise mobility, and what a robust strategy can do to ensure success for the future of your organisation.
"Have you ever met someone whose personal story just blew you away?
"A Pentagon research team is studying the body language of Russian President Vladimir Putin and other foreign leaders to better predict their behaviour .
"Happens to everyone.
"Thirty years after the first wave of virtual reality, new startups are determined to take it mainstream.
"I said goodbye to my mouse last month.
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"Audiences are often startled into silence when I ask them which workplace liars they are most grateful for.
"We need new rules on when you should text, when you should call, when you should email," writes Nicholas Carlson (photo, left).
Nicholas Carlson (photo, left) writes about meetings.
Adele Cehrs covers the topic drawing upon lessons from Delta, Abercombie and Taco Bell.
"In this Business English Podcast lesson we’re going to look at useful language for handling the practical details of a business visit, such as airport pickup and restaurant or hotel booking.
"While there are numerous studies that relate good posture to health, I know that posture is also crucial to performance and career success.
"Here are 7 things you should never say to someone: .