Business Communication Essentials, 7th Ed.
Chapter 8. Writing Negative Messages
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This PowerPoint presentation offers helpful tips for avoiding plagiarism when researching and writing reports.
More and more companies rely on the social web to influence customers before the sale and support them after; these statistics explain why social help is becoming so pervasive.
Effective communication is everyone’s job—whether you are trying to sell in a concept or convince a client.
I just finished reading an interesting book titled Annoying by science writers Joe Palca and Flora Lichtman (2011).
On any given day we're lied to from 10 to 200 times, and the clues to detect those lies can be subtle and counter-intuitive.
Your colleague Jim calls you “honey,” makes cracks about women drivers, and suggests that you be the one to shop for the retirement gift for Bob because “women like that sort of thing.
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These concepts will help make you a better listener on the job and in every other aspect of life.
This 36-slide, illustrated presentation explains the difference between Web 1.