"I first learned about the idea of an assertiveness formula many years ago, reading the book People Skills, by Robert Bolton.

According to voice coach Amy Jo Jackson, "When working with a client who is interested in accent reduction, we’ll begin with a diagnostic session, where I’ll have them read a passage of text so I can hear where they are and what their mouth is doing.

"Should I quit my job?

"Department stores have you all figured out, here are some of the tactics they use to get you to part with more cash.

Blake Snow reports on the topic at Cisco.

Beth Holland provides the details over at KQED/Mindshift.

"The World Economic Forum (WEF) has said we are on the brink of a “Fourth Industrial Revolution” that will blur the lines between the physical, digital and biological spheres.

"Artificial Intelligence has quietly become a part of our daily life, and is helping us in ways we don’t even come to know of .

"We all know that being seen as confident, but not cocky, at work can have a positive effect on our careers.

"In April, LinkedIn announced it had reached 500 million members, making it one of the most popular social networks for professionals and one of the top social networks overall.

"I'm not that old, but I went to high school in a time before Facebook, before Google became a verb.

"How many times a day do you say no?

"You don't have to wait for a job interview to end before leaving.

"This is a question I’ve been mulling for a number of months: How has email use evolved in the days since Sony's email server hacks and Wikileaks?

Writer Katherine Brooks (photo, left) discusses the book - You're Probably Saying It Wrong by Ross and Kathryn Petras.

According to Jayson DeMers (photo, left), "I don’t think there’s ever been a marketing strategy as wrought with misconceptions as social media marketing.

Áine Cain  (photo, left) discusses what PwC talent acquisition lead Rod Adams looks for during the hiring process.

"It’s a challenge to work with people — peers, junior colleagues, or even bosses — who just don’t listen.

"With massive amounts of computational power, machines can now recognize objects and translate speech in real time.

David Ryan Polgar (photo, left) asks, "How often do you receive a message and wonder, 'Did a person really write this?

According to Rachel Gilbert (photo, left), "Being more likable is within your grasp.

"Modern business is often conducted via quick-fire typing on tiny screens.

"Since everyone seems to be talking about AI broadly, we focused our predictions this year on what we see happening with communications and AI.